Conditions of Use

Important - Please read carefully. Damages during the transportation from 
Germany to the client.
All items ordered in the webshop are insured during the process of transportation from Germany to the client. Unfortunately, in some rare cases, it can be possible that your purchased products are damaged when reaching you. In this case we replace all demaged items within 7 business days and start a new shipping procedure without any additional cost for the client. 

Thats all. There are no risks for our global customers. If you have any further questions please feel free to contact us. 


Limited availability 

Many of the products shown here are only manufactured at our craftmens workshops once a year in limited production runs. We therefore recommend that your order promptly because experience has shown that a number of items always sell out quickly. 

1 Validity area 
These terms and conditions are valid for all customers excluding people from Germany (D), Austria (A) and Switzerland (CH). Only the English language version of these General Terms and Conditions of Sale is legally binding for customers outside from Germany. 

2 Prices 
All prices are including tax (German VAT = 19%) and signed in EURO / SFR / Pound and US-Dollar. 

3 Payment 

The following payment procedures are possible: 

- payment in advance 
 - PayPal 
 - CreditCard (Visa, MasterCard, American Express) 
 - Giropay 
 - Maestro 


If you choose the payment in advance method please use the following bank account details: 

Recipient: Yvonne Walther Saxonpark
Credit Institution: Sparkasse Vogtland
IBAN: DE57 8705 8000 0101 0429 14
BIC / SWIFT Code: WELADED1PLX
Intended Use: "Your Name" 

For all customers from the European Community who use the transfer with IBAN and BIC no fee is due by the bank. 

4 Shipping 
Some items offered by Saxonpark-Handcraft made in Germany are shipped directly from the manufacturer. It can take 2-3 weeks for these items to be delivered. But this is more exception than rule. Please allow 7-10 business days for delivery of items in stock. 

4.1 Shipping and Handling costs 

Shipping costs are excluded (not in the price of the item) and depends from the destination. The fee for shipping have to be paid separately. Shipping is usually carried out by the DHL (German Postal Service). The delivery costs for shipping by DHL is separated in 4 delivery zones depicted in the following list. 


Zone 2 - Countries within the European Community 

Zone 3 - Countries in Europe but not in the European Community 

Zone 4 - World 1 (EG,DZ,BH,IR,IQ,IL,JO,CA,KW,QA,LB,MA,OM,SA,SY,TN,US,AE) 

Zone 5 - World 2 (AF,AG,AL,AN,AO,AQ,AR,AS,AU,AW,BB,BD,BE,BF,BI,BJ,BM,BN, 
                           BO,BR,BS,BT,BV,BW,BZ,CC,CF,CG,CI,CK,CL,CM,CN,CO,CR,CU, 
                           CV,CX,DJ,DM,DO,EC,EG,EH,ER,ET,FJ,FK,FM,FX,GA,GD,GF,GH, 
                           GM,GN,GP,GQ,GS,GT,GU,GW,GY,HK,HM,HN,HT,ID,IN,IO,JM,JP, 
                           KE,KG,KH,KI,KM,KN,KP,KR,KY,LA,LC,LK,LR) 


Zone 2: European Community 

Shipping is usually carried out by the German DHL. The delivery costs for shipping by DHL is 16.00 EUR. 


Zone 3: Europe - but not within the European Community 

The following countries are within zone 3 - shipping and handling for a parcel up to 5 kg is 29.00 EURO. 

Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Croatia, Cyprus, Georgia, Greenland, Iceland, Kazakhstan, Liechtenstein, The Former Yugoslav Republic of Macedonia, Republic of Moldova, Norway, Russian Federation, San Marino, Switzerland, Turkey, Ukraine, Vatican City State (Holy See), Yugoslavia Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Croatia, Cyprus, Georgia, Greenland, Iceland, Kazakhstan, Liechtenstein, The Former Yugoslav Republic of Macedonia, Republic of Moldova, Norway, Russian Federation, San Marino, Switzerland, Turkey, Ukraine, Vatican City State (Holy See), Yugoslavia 


Zone 4: World 1 

The following countries are within zone 4 - shipping and handling for a parcel up to 5 kg is 49.00 EURO. 
Algeria, Bahrain, Canada, Egypt, Iran (Islamic Republic of), Iraq, Israel, Jordan, Kuwait, Lebanon, Libyan Arab Jamahiriya, Morocco, Oman, Qatar, Saudi Arabia, Syrian Arab Republic, Tunisia, United Arab Emirates, United States of America, Yemen 


Zone 5: World 2 

All countries which are not listed in zone 2, zone 3 or zone 4 are provided in zone 5 - shipping and handling for a parcel up to 5 kg is 49.00 EURO. 


4. Supply 
In the event damage customer must advise Saxonpark of such damage within 72 hours of delivery. After that time limit the claim can not admitted. Please handle the item carfully if it yours and send it back as soon as possible to get a substitution. Use the original wrapping if possible. If necessary use additional packing material. 

5.Discounts/Vouchers
Discounts for advance payment or newsletter subscriptions can only be redeemed in the online shop of www.saxonpark.com. This also applies to customers who have been granted a permanent customer discount on the product range in our online shop. With regard to discounts, Saxonpark reserves the right to revoke these at any time without stating reasons.
The credit can only be redeemed in our online shop www.saxonpark.com or in our stationary retail shop. A cash payment of the voucher value is not possible. The voucher is transferable and valid for the entire product range. Only one voucher can be redeemed per order. Should there still be a remaining credit balance available after the voucher has been redeemed, the remaining credit does not expire but can be offset against the next order.

6. Withdrawl 
According the German BGB § 13 all consumers have the right of withdrawl. You can cancel the sales contract within 14 days after the ordering without giving reasons. In this case inform us and send the items back to the following adress: 

Yvonne Walther Saxonpark 
Unterer Goernitzer Weg 12 
08606 Oelsnitz 

Germany